Customer Support

Fast, helpful, and human. We’re here to keep your investing smooth and stress-free.

Multi-Channel Support SECP Guidelines Quick SLAs
Contact Channels
complaints@centinelsec.com +92 333 5459995 WhatsApp Us
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM (PKT)
Market Days: Extended trading support on PSX hours
Response SLAs: Email 24h | WhatsApp/Phone Same-Day
Escalation & Complaints

If you have a service concern, please log a ticket via the form. For regulatory escalation:

Create a Support Ticket
Open Digital Account

Start your account online—paperless KYC and quick verification.

Get Started
Open RDA

For Overseas Pakistanis—seamless investing with global access.

Get Started
Asaan Connect

Centralized Gateway Portal—secure, fast & unified access.

Get Started
Quick FAQs

Same-day for WhatsApp/Phone during support hours; within 24 hours for email and form submissions.

Your ledger, trade history, and P/L are available in our digital portal. If you need help, we’ll guide you step-by-step.

First, create a ticket above. If unresolved, you may escalate via the SECP and PSX links listed under “Escalation & Complaints.”